This is the ticketing system that we use to track service tickets. I am the team lead for this system and my main responsibility is to monitor incoming tickets and triage them to the proper team member. I communicate and collaborate with many people in different roles and experience in a timely and professional way. Since our team implemented this system, we have been breaking our previous month’s record month over month.
PAUL’S PORTFOLIO
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ABOUT ME
Detail-oriented Technical Project Manager with 10+ years of experience in website implementation and management projects. Proficient in planning, problem-solving, and coordinating to consistently achieve project objectives. Skilled in content management systems, website management, and web scalability, with an analytical mindset to identify, troubleshoot, and resolve website-related issues efficiently.
Detail-oriented Technical Project Manager with 10+ years of experience in website implementation and management projects. Proficient in planning, problem-solving, and coordinating to consistently achieve project objectives. Skilled in content management systems, website management, and web scalability, with an analytical mindset to identify, troubleshoot, and resolve website-related issues efficiently.
CONTACT
Paul Latka is a Senior Analyst from Chicago and living in Tampa. This site displays some of the projects that I have worked on in my 10+ years of hands-on experience. If you would like to know more about me and my work please email me.
Paul Latka is a Senior Analyst from Chicago and living in Tampa. This site displays some of the projects that I have worked on in my 10+ years of hands-on experience. If you would like to know more about me and my work please email me.